WhatsApp us
Send a screenshot of whatever you are seeing and we can usually answer straight away. Same number if calling is quicker than typing.
Other ways to reach us
Best for anything long — invoices, licence paperwork, a problem that needs explaining properly.
When we answer
Mon–Sat, 10:00 am – 6:00 pm
Messages outside these hours are answered the next working morning. If your shop is down mid-sale, say so in the first line — we treat that as urgent whatever the hour.
Getting a faster answer
Support is quicker when the first message already has what we need. If you can, include:
- Your Machine ID — on the activation screen, with a Copy button next to it.
- Your licence key, or the phone number you bought with.
- A screenshot of the error, or of the screen that is not behaving.
- What you were doing when it happened — confirming a sale, restoring a backup, printing a receipt.
What do you need?
Buy a licence
See pricing, or message us and we will walk you through it.
Move your licence to a new PC
Activate on the new machine and click Submit Request. We approve transfers free of charge.
Restore data after a PC failure
Activate the same key on the new computer, then restore from Cloud Backup. Call us if you get stuck — this is the one worth phoning about.
Recover a lost admin password
Use Emergency Reset via Support on the login screen and call us with the code it shows.
Get a refund
Message us within 30 days — see the refund policy.
Suggest a feature
Tell us. A large part of AgroPOS started as a shopkeeper's complaint.
Innobrains Technologies
Founded in 2022 in Jhang, Punjab by Arshad Ali. We write AgroPOS ourselves, which is why support reaches the people who wrote the code rather than a queue.